Tips for Business Travel Agents: Things You Should Know About Flight Delay Compensation

Arriving at the airport, delaying your flight or even canceling? Flight delay compensation is an important topic for travelers to know, especially when it comes to business trips. Whether due to bad weather such as snow, security alert or strike, there are many reasons for delays and cancellations. But whatever the reason, it means you have to stay involuntarily longer at the airport before you can travel to your destination or back home. Plus, you may be entitled to compensation for delayed flights or reimbursement. Here are some important rules to help you make sure you are out of pocket and get the most out of your extra time.

1. Know your rights

From getting a refund on all your food and drink expenses to getting a hotel or some alternative transportation, you need to know what you are entitled to. So, if your flight is canceled or severely delayed, you are protected by the Cancellation Regulation (EU Regulation 261/2004 and repeal of Regulation (EEC) No 295/91). Unless exceptional circumstances & # 39; apply, you can claim compensation for delayed flights for canceled or delayed flights in the total amount:

€ 250 (£ 210) for flights between the EU of 930 miles or less

€ 400 (£ 330) for flights between 930 and 1860 miles

€ 600 (£ 500) for other travel (long haul flights)

It applies to EU flights, which includes all flights departing from or arriving at an EU airport with an EU-based airline. In addition, your compensation can be reduced by 50% depending on flight distance and final arrival time. This means that the reduced compensation applies to short-haul flights within two hours, to medium haul flights within three hours and to long-haul flights within four hours. But remember that compensation for delayed flights is only applicable if it is the fault of the airline (ie, no act of God, such as natural disasters, including earthquakes, volcanoes or bad weather, or political unrest). To claim compensation for delayed flights, simply write to your airline, specifying the flight number, date, length of delay, and the reason for the request. Sometimes airlines try to offer you vouchers as compensation for delayed flights, but you do not have to accept them and instead you can request a cash refund. If your airline refuses to compensate you, contact the Civil Aviation Authority (CAA) for support and advice. Notice that technical malfunctions, unless they are the result of events that by their nature or origin are not part of the normal operation of the airline, are not considered exceptional circumstances.

Your right to a refund will take effect if the delay is at least five hours. You must receive a refund within seven days for the price of the flight ticket, the portion of the trip that has not been traveled, and the parts you have already traveled, provided that they are useless. Where applicable, you may even be entitled to the earliest possible return flight to your departure or diversion destination, together with a refund.

During your trip, you should receive assistance from your airline, including food, drinks, two free phone calls, faxes or emails, as well as transfers to and from hotel accommodation and transportation – where applicable. This is regardless of the reason for the delay / cancellation.

2. Networking

It's always a good idea to make friends, so why not use your stay to expand your network. Try to see a positive attitude to flight delays. From a practical level, you can share costs, such as city taxes. Also being friendly to the airport staff can be helpful. Especially in situations like these, they encounter many stressed and unfriendly customers, although the delay / cancellation is not their own fault. If you are friendly, they are much more likely to help you, and may even give you some additional tips.

3. Gate accident at airport lounges

Those of you who fly in business class or are members of corporate loyal airlines or common flyer schemes will now be in the VIP lounge enjoying a nice drink and peanuts. It is a far more peaceful and peaceful environment. This may be the best option when you have to wait for a delayed flight. But if you are neither a flying business class nor a member of a loyalty scheme, keep in mind that in some cases these lounges are not exclusive and you can access them for a fee of around £ 20. This can be a lot cheaper than getting your food and drinks from the airport bar.

In addition, bureau agents on these loungers are often authorized to make last-minute quick bookings. changes and there are usually far fewer people in your queue. At least you can enjoy Wi-Fi and free snacks (or a drink!) While you wait. In the event of a cancellation or long delay and you are at the airport, contact the airline you are traveling with immediately. To change your ticket and get advice on the options available, it is best to go to your airline's ticket office as soon as possible. Your business travel management company must continually provide proactive telephone support at all times, as Flightline Travel does.

What are your best tips for dealing with delays and cancellations?

© Copyright Flightline Travel Management Ltd. All rights reserved. All quoted amounts and prices are accurate at time of publication.

Flightline Travel Management – Proactive business travel support services for corporate travelers